Comments on: Are Robotic Sales Reps The Wave of The Future? http://salesoperationsblog.com/2009/10/09/are-robotic-sales-reps-the-wave-of-the-future/ Insights into the Science of Selling Thu, 03 May 2012 11:45:03 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Miles Austion http://salesoperationsblog.com/2009/10/09/are-robotic-sales-reps-the-wave-of-the-future/#comment-125 Miles Austion Fri, 29 Jan 2010 02:35:36 +0000 http://salesoperationsblog.com/?p=597#comment-125 Marci, Interesting post, as usual. I struggle to imagine how I, as a business owner would want to impact my reputation by using these tactics and tools. I believe in using tools to enhance sales productivity, but not at the expense of your firms reputation. I have never hung up from one of these automated calls with a positive thought in my mind. It has always been a negative strike against the organization making the call. Doesn't matter whether it is for a sales pitch, doctor's appointment or a politician asking for my support, it leaves me with a negative thought. Sales is tough enough as it is, do you really want to add this hurdle to your efforts? Marci,

Interesting post, as usual. I struggle to imagine how I, as a business owner would want to impact my reputation by using these tactics and tools. I believe in using tools to enhance sales productivity, but not at the expense of your firms reputation.

I have never hung up from one of these automated calls with a positive thought in my mind. It has always been a negative strike against the organization making the call. Doesn’t matter whether it is for a sales pitch, doctor’s appointment or a politician asking for my support, it leaves me with a negative thought. Sales is tough enough as it is, do you really want to add this hurdle to your efforts?

]]> By: Carl DAgostino http://salesoperationsblog.com/2009/10/09/are-robotic-sales-reps-the-wave-of-the-future/#comment-124 Carl DAgostino Wed, 25 Nov 2009 17:20:17 +0000 http://salesoperationsblog.com/?p=597#comment-124 It's unfortunate that <a href="www.bullseyeautodialer.com" rel="nofollow">voice broadcasting</a> has been abused and the laws have effected the B2C markets the way they did. I can tell you that there is still a high demand for voice broadcastng and if done properly you can have a long lasting business with great consistancy. There are still plenty of businesses out there that can benefit from this affordable direct marketing technology. I have been offering voice broadcqsting services to businesses for over 4 years, but offer other direct marketing, data services as well, to be more of an asset to my customer. We have marketing specialists that work at <a href="www.Bullseyebroadcast.com" rel="nofollow">www.Bullseyebroadcast.com</a> and know our customers markets better than them; it's our job. Voice blasting is not the answer to all marketing campaigns. Feel free to ask me any questions you'd like. Would love to help in any way I can. Carl D. It’s unfortunate that voice broadcasting
has been abused and the laws have effected the B2C markets the way they did. I
can tell you that there is still a high demand for voice broadcastng and if done
properly you can have a long lasting business with great consistancy. There are
still plenty of businesses out there that can benefit from this affordable direct
marketing technology.
I have been offering voice broadcqsting services to businesses for over 4 years,
but offer other direct marketing, data services as well, to be more of an asset
to my customer. We have marketing specialists that work at http://www.Bullseyebroadcast.com
and know our customers markets better than them; it’s our job. Voice blasting
is not the answer to all marketing campaigns.
Feel free to ask me any questions you’d like. Would love to help in any way
I can.
Carl D.

]]> By: Chris Setser http://salesoperationsblog.com/2009/10/09/are-robotic-sales-reps-the-wave-of-the-future/#comment-123 Chris Setser Mon, 12 Oct 2009 14:47:58 +0000 http://salesoperationsblog.com/?p=597#comment-123 Marci- I am surprised that no one has mentioned that in Sept. outbound pre-recorded calls became illegal for B2C, unless the consumer has given permission. There of course are some circumstances that allow them to occur, however they were outlawed recently. If you would like more information, I would be happy to supply it to you. Marci-

I am surprised that no one has mentioned that in Sept. outbound pre-recorded calls became illegal for B2C, unless the consumer has given permission. There of course are some circumstances that allow them to occur, however they were outlawed recently.

If you would like more information, I would be happy to supply it to you.

]]> By: Dick Snowden http://salesoperationsblog.com/2009/10/09/are-robotic-sales-reps-the-wave-of-the-future/#comment-122 Dick Snowden Sun, 11 Oct 2009 14:33:46 +0000 http://salesoperationsblog.com/?p=597#comment-122 Very interesting article. Although my reaction initially is negative (since I'm turned off by recorded broadcast messages) the idea of pusing it into voice mail is worth exploring. Particularly today when traditional cold calling yields such a low return, we need to explore new ways to prospect efficiently as well as effectively. I'd be interested in hearing from others that have managed to "mass customize" their messaging so that it appears to be addressed just to the prospect. I'm not sure there's even a term for it but "customized broadcasting" might be an interesting concept for us all to explore together. What do you think? Very interesting article. Although my reaction initially is negative (since I’m turned off by recorded broadcast messages) the idea of pusing it into voice mail is worth exploring. Particularly today when traditional cold calling yields such a low return, we need to explore new ways to prospect efficiently as well as effectively.

I’d be interested in hearing from others that have managed to “mass customize” their messaging so that it appears to be addressed just to the prospect. I’m not sure there’s even a term for it but “customized broadcasting” might be an interesting concept for us all to explore together. What do you think?

]]> By: Marci Reynolds http://salesoperationsblog.com/2009/10/09/are-robotic-sales-reps-the-wave-of-the-future/#comment-121 Marci Reynolds Sat, 10 Oct 2009 12:59:49 +0000 http://salesoperationsblog.com/?p=597#comment-121 Larry.. Thanks for your thoughtful comments. It's interesting to read abut other vendors and the benefits of call automation. Best, Marci Reynolds Larry.. Thanks for your thoughtful comments. It’s interesting to read abut other vendors and the benefits of call automation.

Best,
Marci Reynolds

]]> By: Larry Lisser http://salesoperationsblog.com/2009/10/09/are-robotic-sales-reps-the-wave-of-the-future/#comment-120 Larry Lisser Fri, 09 Oct 2009 23:15:16 +0000 http://salesoperationsblog.com/?p=597#comment-120 Good column. I used to be suspect of the growth of these types of services until a I did a project with a great company in Chicago called Ifbyphone. Their high growth in the last few years has been in no small part due to the rise in demand for voice broadcasting. Their platform in particular focuses on outbound IVR, which allows the call receiver to provide some information back to the system. They have had success with both the direct marketing industry - for automated lead gen - but also with service companies with installed bases they can't keep up. With the VB services, automated calls go out to customers with expiring services contracts, or just to touch base. And we all know how much business can come from farming if we can just get to it. I see a future where these services are more tightly integrated with CRM platforms. Never heard of VoiceLogic. Will have to check them out. Good column. I used to be suspect of the growth of these types of services until a I did a project with a great company in Chicago called Ifbyphone. Their high growth in the last few years has been in no small part due to the rise in demand for voice broadcasting. Their platform in particular focuses on outbound IVR, which allows the call receiver to provide some information back to the system. They have had success with both the direct marketing industry – for automated lead gen – but also with service companies with installed bases they can’t keep up. With the VB services, automated calls go out to customers with expiring services contracts, or just to touch base. And we all know how much business can come from farming if we can just get to it. I see a future where these services are more tightly integrated with CRM platforms.

Never heard of VoiceLogic. Will have to check them out.

]]>