I have always loved the phrase “creating order from chaos”. I picture this crazy work environment with items flying through the air, managers with hair standing on end and panic everywhere….. then a second image with complete calm, everyone sitting … Continue reading
If you were building a brand new sales operations team, where would you invest first or the most? What would be most important? I recently had this conversation with a friend and sales operations consultant and emphatically stated, “Accurate, timely … Continue reading
Even if your position has “sales” in the job title, you should know about and influence the practices and processes used in your customer support organization. Your customers’ post purchase or implementation service experiences will impact your future sales revenue … Continue reading