Different Lenses – Dealing with Inconsistent or Undocumented Sales Processes

Different Lenses, a regular feature of The Sales Operations Blog, is a series of blog posts that presents two different perspectives on how to tackle various sales challenges.  By looking at a different problem each month, first through the lens … Continue reading

Increasing Renewal Sales Through a Disciplined Customer Onboarding Process

One of the best things about selling software as a service (SaaS) or cloud-based applications is the lower barrier of entry. By not having to make the substantial, up-front investment associated with premise-based solutions, customers can defray costs over time … Continue reading

Sales Ops Success Story – Converting Sales into Repeat Business by Improving Client-intake

To highlight sales operations best practices in action, we periodically publish success stories.  If you know of a situation where sales operations has improved sales productivity or solved a particular sales challenge, let us know – maybe you can star … Continue reading

Elements of a Successful Sales Plan – A Template for Simplified Sales Planning

“Planning is bringing the future into the present so that you can do something about it now.” — Alan Lakein “In preparing for battle I have always found that plans are useless, but planning is indispensable.” — Dwight David Eisenhower … Continue reading

10 Fresh Ideas on Sales 2.0 And Sales Process… Thanks Focus.com

I just attended the Focus.com webinar, “Tactics to radically improve your sales performance” and my key takeaway was/is.. there is (still) nothing radical about selling. There is no silver bullet. Great selling is about blocking, tackling and getting the sales … Continue reading

5 Strategies For Building A Qualified, Twitter Following

This is not one of those blog posts that raves, “get thousands of Twitter followers in one day”. If you are in sales, and are using Twitter to build your brand and/or get sales leads, a bunch of unqualified followers … Continue reading

I Mixed Process Analysis and Mexican Tequila

I just came back from a wonderful, one week vacation in Riviera Maya, Mexico, and even on vacation, the subject of “process improvement” jumped into my ahead, along with the 85 degree weather, sandy beaches, Tequila tasting and plentiful pina … Continue reading

How Social Media Extends The Traditional Sales Funnel

HubSpot, Boston area marketers extraordinaire, just published an eBook titled, “From Prospect to Evangelist- Optimizing Relationships With Social Media”.  Since the title combines sales and social media, I decided to give it a whirl. Here are the three, key concepts … Continue reading

Repeatable or Reproducible? The Right Process To Achieve Your Goals

A repeatable process…. Nirvana in the operations world! The sun shines, the stars align and we update the SOP document. But wait!! I discovered a challenge to the repeatable process concept… a reproducible process. When a task is “repeatable”, we … Continue reading